Last updated: May 25, 2018
Speak Music Inc. (“us”, “we”, or “our”) operates the Melody Applications, Melody Cloud Services, MelodyApp.ai website and Melody customer service systems (collectively referred to as the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use the Service.
While using our Service, we may ask you to provide us with certain personally identifiable information, such as email, address, and phone number, that can be used to contact or identify you. You may share personal information with us by registering for the Service through the companion apps using email and password, or signing in through Spotify, iHeartRadio, and TIDAL. You may also register through online tools, such Zendesk and MailChimp, that we use to offer essential services such as customer support and email delivery.
General Use of Information
Your information is used strictly for providing and improving the Service. Information such as name, address, phone number and email address provided directly through registration or through 3rd party authorization is used exclusively to provide customer service and to inform you of important updates related to the Service.
The Service uses contextual information, such as your listening behavior, favorited music, created playlists, time of day, general location, and connected devices, to provide you with recommendations and more accurate and personalized results. This information is stored and processed by the Melody cloud service strictly for the purpose of automated personalization.
The use of the Service requires recording of the user’s voice commands. We record and forward the voice command uttered by the user to an Automated Speech Recognition service and to the Melody cloud service for processing. Confirmation sounds (earcon) and visual feedback within the Melody applications (“Recording Indicators”) indicate when the user’s voice is being recorded or transmitted and when the recording ends or is terminated.
In addition, the Service may utilize integrated third-party tools to perform essential services such as email delivery, analytics, and customer support. These third-party services may require access to your information to perform the required tasks on behalf of the System and are obligated not to disclose or use your information for any other purpose.
Log Data and Cookies
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics (“Log Data”).
Retention and Deletion
Unless we receive an erasure request from you, we may retain the information within the Service to support your continued use. We reserve the right to delete your account and all related information in the case of inactivity or infeasibility.
Email Subscription Cancellation
When you register for the Service, your email address will be subscribed for important service updates. If you do not wish to receive email updates from the Service, you can follow the ‘Unsubscribe’ link provided near the end of the email body. However, we strongly recommend that you remain subscribed so you can receive critical updates regarding the Service, such as any downtime or security alerts.
Erasure and Rectification
If at any point you wish to have your personal data completely removed from the Service, you can email firstname.lastname@example.org from the email address associated with the account that you wish to be removed. Once we validate the authenticity of your request, we will remove all data associated with your account from the Service.
If you would like your personal data to be rectified, please contact us through Customer Support.
Do Not Track Disclosure
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Compliance with Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. Personal information you share with us, either directly or via third-parties, is securely transmitted using modern cryptography (TLS 1.2; 128 bit). However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Links To Other Sites
Only persons age 18 or older have permission to access our Service. The Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
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